This is the third in a series of blogs detailing how OPW systematically builds quality into its operations. In this installment, we hear from the people supporting our customers’ success about what “quality” means at OPW.
The 1,500-plus employees at OPW have the same goal: to provide fluid-handling products to clean energy, propane energy and fluid transfer operations that prioritize safety and reliability above all else. This goal dictates every OPW standard, every technical decision, every inspection and every team interaction.
Ultimately, the pursuit of engineering excellence at OPW is driven by a single, fundamental truth: our customers’ success is our success. With the safety of end users and their communities on the line, there is no room for compromise. This commitment to customer success is a direct reflection of the OPW value promise, “Count on Us.”
At BASE Engineering, part of OPW Fluid Transfer Solutions, upholding that promise means providing wireless control solutions meticulously customized to meet the unique demands of each customer’s application.
“Other remote wireless handset manufacturers develop ‘one-for-all’ systems. BASE Engineering develops ‘one-for-one’ solutions,” explained OPW Fluid Transfer Solutions Marketing Manager Peter Russell.
To help ensure customers’ needs are met, the BASE Engineering team establishes a thorough understanding of the unique demands of every single customer application, whether it be military, petrochemical, aviation or construction. This is achieved through exhaustive research and extensive dialogue with the customer.
Upon completion of a custom wireless control configuration, each component of a BASE Engineering system is rigorously tested to verify that its feature set will meet the customer’s specific application parameters.
“A BASE Engineering quality assurance advocate personally sets up every component included in a custom system, whether that includes the customer’s harness, their receiver, their handheld, their antenna, and so on — and the quality assurance advocate connects all of the components to confirm the system is fully functional and configured to their specifications before it leaves the building,” said Tina Desjardins, Production Engineering Manager at BASE Engineering. “We want to make sure each product is as high-quality as it can possibly be when it gets shipped to a customer.”
From installation support to a four-year no-hassle replacement warranty, the BASE Engineering commitment to customers extends far beyond industry-leading manufacturing practices.
Prioritizing the customer’s needs at every touchpoint elevates all OPW brands from mere equipment manufacturers to trusted partners. At BASE Engineering, this personal investment fosters customer loyalty that spans years and miles.
“Our reputation is built on more than quality products. It’s built on individual connections,” Russell said. “At my first trade show, just two months into my time at BASE, people were coming up to me asking for team members by name. ‘Does Max still work there? Where is Kevin? I want to meet him.’
“These are customers who may have never met our team in person, but they’ve spoken with us on the phone and received a level of support that built rapport, making them remember a name and want to meet that person. That speaks volumes. If we didn’t deliver on that level of quality and care, they wouldn’t bother to remember who we are.”
Ready to experience the difference the OPW foundational commitment to quality will make in your operation? Connect with OPW today.