Frequently Asked Questions

PCI Compliance on Fuel Control Products

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• Can I connect a dial-in modem to the FSC3000 CAP Port (Terminal Port) without affecting PCI compliance?

  PCI-DSS Requirement 8 calls for a two-factor authentication for remote access. Therefore, connecting to the FSC remotely using the CAP Port does not provide a two-factor process. This allows OPW's Phoenix Software, third-party software (such as DM2's autopoll) and remote users to access the system for the purpose of polling transactions using only a single authentication process. To implement the installation of the FSC3000 in a PCI-compliant manner you must always make remote dial-in connections using the FSC3000's Internal Modem.

  Note:  If the site is NOT processing Bankcards (or any others cards governed by the rules of PCI compliance) and is only using the FSC3000's Proprietary Card File for authorization, then use of a modem on the CAP Port is allowed.

• If I'm only using proprietary cards can I downgrade my FSC3000 to use an earlier version of software that does not enforce PCI Compliance?

  Yes, but these sites would not be able to take advantage of any features added thereafter. OPW will not maintain or provide enhancements to earlier versions of software that are not PC-compliant. There is no reason to not use the PCI-compliant version. Your OPW Sales Representative can direct you on ways to use the compliant software.

• Is there an alternative version of FSC3000 software without all of the PCI bells and whistles for NON-network customers?

  OPW has released an FSC3000 version of the System2 R/W Chipkey Software with Mileage Reasonability. Purchasing this software with the R/W feature disabled will provide a standard version of System2 PCF software with almost all of the features of the Multi-Trucking Network-based PCF support. Contact your OPW Sales Representative for more information on the differences.

• I am using third-party software to poll and manage my sites; this software does not support the new password constraints implemented in the PCI-compliant version of my software.

  Contact the manufacturer of the third-party software you are using and ask them to implement software changes to support the new password constraints.

  Note: DM2 Software has provided OPW with an update to their "AutoPoll" software in support of the new password constraints. This update can be found on the FSC3000 ARTWare Configuration Utility CD (version 3.1) or you can contact our Technical Service Group at 877-679-8324 to receive the update via e-mail.

• I am installing the FSC3000 on my private secure LAN. Can I disable the new password schema and user login requirements so I can access the FSC as I always have with my old System2 FSCs to maintain compatibility?

  OPW cannot control or govern the security of a private company network, therefore the FSC3000 must always operate and be installed in a compliant manner as described in the OPW PCI Implementation Guide provided with all PCI-compliant Fuel Site Controllers.